Terms and Conditions


PUMA EL SALVADOR, S.A. OF C.V., is the owner of the loyalty program called PUMA PRIS (hereinafter the PROGRAM). All participants will be subject to the PROGRAM's Privacy Policy and the following clauses:


For the purposes of these Terms and Conditions, the following terms will be defined as:


Other brands that will grant benefits to the Participants in partnership with Puma.

2. "FUEL":

Regular Gasoline, Super Gasoline, Diesel, and Ion Diesel.


Unique Identity Document, Resident Card, Passport.


Establishment dedicated to the public sale of PUMA brand petroleum products.


It is understood as the trademark owned by PUMA


It is understood as the PUMA service stations' clients that register in the Program.


Determined time of validity of the accumulated points.


Loyalty plan of the PUMA brand, through which those who participate can obtain benefits according to these Terms and Conditions.


A computer program called "PUMA PRIS SV", created to carry out the Puma Pris Program, which will be available for download from a cell phone or other electronic device suitable for it, in Google Play or App Store.


They are the number of points accumulated by the Participants for fuel consumption at PUMA brand service stations, which the Participants may exchange for the products indicated in the Application.


An updated version of the Terms and Conditions of the Program will always be available. All the Program Participants have the obligation and responsibility, to know, comply with and update all the rules and policies of the Program, and to know, comply with and update all information for Participants, news, and their account statements through www.pumapris.com. These Terms and Conditions may be modified, amended, and/or replaced at any time, with or without prior notice, and the other regulations, special offers, and benefits of the Program. This means that the accumulation of points does not credit the Participants with any type of acquired right concerning said Program points, and they do not apply to other Puma El Salvador, S.A. programs. of C.V., its Puma brand, and/or any of its affiliates or subsidiaries.


a) The person eligible to participate in the Program must download the Application from their cell phone or another electronic device suitable for it, in Google Play or App Store, in which they must start their registration process, providing the data requested in the form of inscription that will be in the Application. By being accepted into the Program, the person becomes a Participant and accepts the Terms and Conditions of the Program. Likewise, Participants will receive a unique account number, called "Pris Number" or "account number", which will be non-transferable. The Program reserves the right to reject the registration of any person who does not meet the requirements to participate or whose previous account has been closed by Puma El Salvador, S.A. of C.V., for the reasons indicated below. Program Participants may not maintain more than one account in the Program. In the event that more than one account is assigned to the same person, the duplicate account will be canceled by Puma El Salvador, S.A. of C.V., and only the balance of the Points in the mentioned account will be transferred to the original user, excluding any balance that is the product of any bonus for enrollment in the Program; b) Individuals over eighteen (18) years of age are eligible solely and exclusively to participate in the Program. Legal entities are not eligible; c) Participating in the Program is a privilege that can be canceled at any time at the sole discretion of Puma El Salvador, S.A. of C.V. and without compensation obligation for the Participant and without recognition of the balance of the accumulated Points as of the date of termination or suspension of the Participant's account, in cases that include, but are not limited to, any fraud, non-compliance and/or violation of the Terms and Conditions of the Program, irregular conduct, falsehood or bad faith employed by the Participant. The cancellation or suspension of the account covers the cases in which Puma El Salvador, S.A. of C.V. has suspicion of irregular conduct, falsehood, or bad faith by the Participant for the use or obtaining of the Program's benefits. The cancellation of the account will result in the loss of privileges and/or benefits, of the membership and the Points accumulated in the account, and the cancellation of the benefits obtained through the redemption of Points that have not been used, as well as the cancellation of the future participation of this Participant within the Program. Participants whose account is terminated in accordance with the Program Terms and Conditions will be unable to open a new account. In the event that Puma El Salvador, S.A. of C.V., at its sole discretion, decides not to terminate the Participant's account, will allow the Participant to continue within the Program, being able to reduce the balance of Points in the Participant's new account or take other actions if they so wish; d) The Participants will not receive or give, directly or indirectly, money, objects of value, interest, or any other consideration, in exchange for the transfer of Points. Likewise, if any of the Points are resold, distributed, transferred for any reason (in the form of payment or otherwise), or used for improper purposes determined at the discretion of Puma El Salvador, S.A. of C.V., or if any transfer of Points is carried out through the abuse or fraudulent use of a credit card, or by any other illegal means, Puma El Salvador, S.A. of C.V., may cancel, annul, refuse to validate and/or reverse the transferred Points, freeze and/or cancel the Participant's account in the Program and/or exercise all available rights and resources. The Participant accepts that Puma El Salvador, S.A. of C.V., can debit your account, or the account to which you transferred the Points. The Participant agrees to fully cooperate with all requests from Puma El Salvador, S.A. of C.V., related to any investigation or prosecution of any person who participates in or is suspected of being involved in abuse or fraud with respect to the transfer of Points by these terms. All Participants are responsible for the veracity and accuracy of all personal information provided to Puma El Salvador, S.A. of C.V., and are responsible of providing information that is always complete and up-to-date, therefore, the Participant assumes all responsibility and consequences for any incomplete, partial or incorrect information that he/she provides in order to participate in the Program; e) These Terms and Conditions, their reforms and modifications, as well as the benefits of the Program, are not transferable, assignable, negotiable, nor exchangeable for cash or any other benefit or consideration not authorized by the Program; f) The Points accumulated by the Participant have no legal tender value, and under no circumstances may a Participant sell, buy, exchange, or transfer Points. Points will not be valid or honored and may be canceled by Puma El Salvador, S.A. of C.V., at any time if they are transferred in exchange for legal tender or in any other way. The Participants who incur in any of the practices, as well as any person who uses any benefit obtained in this way, will be responsible for the payment of the damages and/or losses caused to Puma El Salvador, S.A. of C.V., and the other allied businesses, as well as the legal and operational costs due to the mentioned practices. The accumulation of Points and the balance of the same in the account of any Participant is a personal and non-transferable right, except in the manner authorized by these Terms and Conditions. For this reason, they are not inheritable, nor can they be mixed with the Points balance of another Program Participant. The balance of Points available in a Participant's account regardless of how they were acquired, and the benefits do not form part of the Participant's assets. Neither the balance of Points in the Participant's account nor the benefits are transferable by the death of the Participant, causes of family relationship, or any other cause.


The registration in the Application and the accumulation, consultation, and/or use of any benefit or activity carried out by the Participant within the Program constitute unequivocal conduct of the express acceptance of the Participant to the Terms and Conditions of the Program.


Pris Points may be accumulated from the beginning of the membership when the Participant registers in the Application. The number of Points to be credited will depend on the accumulation conditions of the Program that are in force at the time the services are used. The current accumulation amount is detailed below:

• For each gallon of Super fuel purchased by the Participant, he will accumulate six points

• For each gallon of Regular fuel purchased by the Participant, he will accumulate four points

• For each gallon of Diesel and Ion Diesel purchased by the Participant, four points will be accumulated.

All purchases must be made at the Puma brand Service Stations participating in the Program, with a maximum limit of twenty-five (25) gallons per day and sixty (60) gallons per week, for each Participant. Participants may have negative Points balances in their individual account in the following cases: a) when the accumulation transaction is reversed, and the Participant does not have a Points balance equal to or greater than the value of the reversal; b) when, due to fraud or other circumstances, a Points debit adjustment is made, and the Participant does not have a sufficient balance to cover it; and c) when an error is generated in the system, an event that, made known to Puma El Salvador, S.A. of C.V., by the Participant, will be resolved, delivering the corresponding Points to the Participant.


Every hundred points accumulated will be equivalent to ONE DOLLAR OF THE UNITED STATES OF AMERICA (USD$1.00), for the sole purpose of redeeming it for fuel purchases at Puma service stations participating in the Program. When a registered Participant purchases at the service station, they may choose to redeem part or all of their points as payment or discount of their purchase according to the Rules for Earning Points and Benefits that apply. The Program Participant must present the QR code that PUMA PRIS SV has configured on their mobile phone for these purposes. The service station staff will scan the QR code using the respective terminal to complete the transaction, such as the type of fuel that is purchased, its amount in currency, etc. Once the Participant´s identification and the registration of the purchase have been completed, the attending staff will close the transaction and will indicate that the Participant can validate the updated balance in PUMA PRIS SV. The Participant will receive proof of the redemption electronically through the Application, email, SMS, monthly statement, account statements or any other means available at the time of the previously established transaction. This redemption may only be effective at the Puma brand service stations participating in the Program that will be identified and found on the website www.pumapris.com. In case of identifying a redemption transaction that you have not made; you must contact the Service Center support@pumapris.com so that the case is investigated. The reported case must not be more than three months old from the date of the incident.


All the Points accumulated in the Program will be valid for twenty-four (24) months, from the moment of accumulation to the last day of the month in question. The Points will be redeemed using the FIFO methodology; that is, the first accumulated Points will be the first to be redeemed. The additional Points given as an incentive in specific campaigns may have a different expiration date and will be indicated in the terms and conditions of each campaign. It is the Participant's obligation to be aware of the expiration date of their Points. The Participant can inquire about the expiration date through any of the contact channels that the Program makes available to the Participant. Puma El Salvador, S.A. of C.V., has no obligation to notify the Participant about the expiration of their Points.


Puma El Salvador, S.A. of C.V., may verify (audit) the participants' accounts without the need to notify the Participant, during the term of the Program, at the time required to ensure strict observance of the Terms and Conditions of the Program. During the audit process, it may be necessary to block accounts until the origin of the Points and their correct and legal obtaining are determined under these Terms and Conditions. Puma El Salvador, S.A. of C.V., reserves the right to remove all Points incorrectly credited to an account, whether due to error, discrepancy, in violation of the Terms and Conditions, and/or in case of fraud, among other causes. The goods and/or services provided by third parties to the Participants that allow the accumulation of Points or that have been obtained through the redemption of Points are the sole responsibility of the third party that provides them. The Program does not guarantee the satisfaction of the products and/or services that a Participant could acquire to receive Points or that have been obtained through the redemption of Points. The Program declines all and any type of responsibility regarding providing services to any merchant and/or affiliated and participating companies. Any claim regarding said services must be directed only to the entities above.


To process requests to change or cancel the Program account, the interested Participant must write to support@pumapris.com from the email registered in their account and prove their identity and ownership of the required information through a legal document. It is possible that, for investigations related to audits, exchanges, suspension, or cancellation of the account, Puma El Salvador S.A. of C.V. contacts the Participant to request additional information or documentation. The notification will be sent according to the data registered in the Participant's account.


Each part of the Program, including the Participant, will be individually responsible for all tax obligations or claims that any tax authority may assess or collect due to their participation in the Program. Nothing may be claimed from Puma El Salvador S.A. C.V.


Puma El Salvador S.A. of C.V. and the other associates of the Program are not, nor will they be jointly and severally liable before the Program Participants, each of these legal or natural persons, as appropriate, being responsible for their obligations.


These Terms and Conditions and the other regulations or benefits of the Program within its effectiveness, may be modified, amended, and/or replaced, with or without prior notice. Therefore, the accumulation of Points does not generate for the Participants any type of acquired right concerning the mentioned Points or benefits of the Program. Consequently, all benefits established in the Program may be modified concerning the number of points to be exchanged or redeemed. Therefore, the Participants are aware that, due to the dynamics of the Program, it will be in constant transformation, and they cannot consider the availability of any of the benefits of the Program to be unalterable. The Participants may or may not have access to all the benefits at a given time. If this campaign has been modified. Puma El Salvador, S.A. of C.V., may at any time, among other things:

1) Modify, change, limit, withdraw, or cancel any benefit of the Program;

2) Modify, change, limit, withdraw, or cancel any participation of affiliates, conditions of participation, as well as the rules, methods of accumulation, exchange or redemption of Points, guidelines for the use of benefits, the validity of the Points, being able to limit or block the availability of benefits. These changes may be made at any time, although such changes may affect the ability of a Participant to use the Points they have already accumulated; 3) Puma El Salvador S.A. of C.V. reserves the right to terminate the Program, which will take effect at the time indicated in the publication found on the website www.pumapris.com. The termination of the Program and/or the changes, amendments, or modifications to the Terms and Conditions of the Program will not give the right to any type of claim or compensation by any Participant or third parties.


The validity, interpretation, and execution of these Terms and Conditions will be governed according to the Republic of El Salvador laws. For the legal purposes of these Terms and Conditions, the city of San Salvador is designated as the special domicile, submitting to the legislation of the Republic of El Salvador and the jurisdiction of the courts of the city mentioned above, renouncing the jurisdiction that by present or future addresses may correspond to them. All other provisions remain unchanged and are subject to these Terms and Conditions.